Refund policy

At Gifts By Jess, all items are handmade and many are personalised to order.

Due to the personalised nature of our products, we do not accept returns or exchanges unless the item is faulty, damaged, or incorrect.

If your item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery with photos and we will resolve this as quickly as possible.

Non-personalised items may be eligible for return within 14 days of delivery. Items must be returned unused and in original packaging. Return postage is the responsibility of the customer.

We do not accept cancellations once an order has been placed due to the handmade nature of our products.